At **Investigen.ai**, we strive to offer high-quality digital products and services designed to empower mutual fund distributors, AMCs, and financial professionals. Please read our cancellation and refund policy carefully before making any purchase.

1. Digital Product Nature

All products and services offered on Investigen.ai are digital in nature and delivered electronically. These include, but are not limited to:

• Subscriptions to our analytics dashboards

• Access to premium reports or insights

• Digital tools or templates

• Custom data enrichment services

Once a digital product is accessed or downloaded, it is considered "used" and is therefore **non-refundable**.

2. Cancellation Policy

One-Time Purchases:

• Cancellations are not applicable once the digital product has been delivered or accessed.

Subscription Services:

• You may cancel your subscription at any time from your account dashboard.

• Cancellation will stop any future billing, but **no partial or prorated refunds** will be provided for the current billing period.

• Your access will remain active until the end of the paid period.

3. Refund Policy

We do **not offer refunds** for digital products once the order is confirmed and the product is delivered. This includes:

• Change of mind

• Accidental purchases

• Lack of usage or dissatisfaction without specific technical issues

However, we may consider a **refund or credit** in the following exceptional cases:

• Duplicate payment or billing error

• Non-delivery of the product due to a system error (confirmed by our support team)

• Technical issues that cannot be resolved within 7 business days after full cooperation from your end

To request such a refund, please email us at **support@investigen.ai** with your order details and the issue you encountered.

4. Chargebacks

If you dispute a charge (chargeback) with your payment provider without contacting us first, we reserve the right to terminate your access to all services and ban future purchases.

Contact Us

For any questions about this policy, please contact us at: